The short answer to the question, “will Conversational AI replace call centers” is no. The more nuanced answer is that it will digitally transform them and radically change them, and that is already happening now....Read More
The importance of digital transformation is growing every year. The impact of digital transformation and digital transformation benefits are increasing every year as well. SMB and SME organizations do not have the capabilities to work...Read More
How do CRM implementations fail? There are many reasons why CRM projects can fail. Implementing CRM for the first time, or doing a CRM migration, are important jobs and ones that come with many different...Read More
What Makes for a Successful CRM Implementation? In this blog we are going to discuss some of the steps organizations can take to have a successful CRM implementation. We will provide a list of 7...Read More
RPA Overview, RPA today, and RPA for SMB In this blog we will discuss the benefits of robotic process automation, as well as RPA for small business, and RPA for mid-sized business. To date, a...Read More
In this blog, we will highlight the reasons for digital transformation failure and why digital transformation projects can be unsuccessful. We have identified the top 5 reasons for failed projects. If a company can keep...Read More
In today’s digital economy and online world, digital marketing IS marketing. The importance of knowing what is Digital marketing and the benefits of digital marketing cannot be under stated. Companies need to meet people where...Read More
Why does a business need a digital transformation consultant? There are many reasons why businesses, especially SMBs, need digital transformation consultants. Forrester recently stated that for every $1 spent on RPA (a primary component to...Read More
CRM and ERP software can greatly benefit all businesses large and small. Sometimes when thinking about them there is confusion about what each does. In this blog we will point out the relationship between CRM...Read More
The question of “is RPA too expensive for my business” is a good one. The short answer is, … can you really afford not to use RPA in your business (assuming conditions justify its use)....Read More
